Donna Hendricks, BACP, NCPS

Donna Hendricks is a counsellor with 12 years of experience offering emotional and psychological support to adults. She holds a Counselling degree and a Masters in Cognitive Behavioural Psychotherapy, and is registered with the British Association for Counselling and Psychotherapy (BACP) and the NCPS. Donna works in the United Kingdom and speaks English.

Donna draws on person-centred ideas alongside cognitive behavioural approaches. She starts from the view that the client is the expert on their own life and asks what has happened to them, not what is wrong. Sessions aim to create a calm space where people feel heard, understood and respected.

Her background includes work in voluntary, private and NHS settings. That range has informed how she supports people through stress, anxiety, depression, trauma and abuse, grief, low self-esteem and life transitions. She also works with concerns such as relationship strain, parenting stress, eating and body-image issues, ADHD and bipolar challenges.

In sessions Donna uses practical talking methods and evidence-based tools learned during her masters training. She focuses on helping people notice thoughts and everyday habits, build clearer perspectives and develop coping strategies they can use day to day. She is curious and gentle in tone, and adapts her approach to each person’s needs.

People meet her to talk through current problems and to plan small, doable changes. The emphasis is on understanding experiences, making sense of feelings and finding more workable ways forward.

How therapeutic approaches shape online work

Donna combines person-centred ideas with cognitive behavioural methods to help people recognise unhelpful thinking and daily habits. Client-Centred Therapy focuses on listening and creating a respectful space where the person feels understood; it helps when someone needs time to make sense of their experience. Cognitive Behavioural Therapy (CBT) offers structured techniques to spot and change thought patterns and behaviours, useful for anxiety, stress and depression. Acceptance and Commitment Therapy (ACT) complements these by helping people make values-based choices even when difficult thoughts or feelings are present.

Deciding which approach to use is a collaborative process. The therapist will work with the person to identify practical goals and try methods that suit their preferences. Approaches can be mixed and adapted as needs change, so finding the right fit is part of the work together.

Confirm the current session formats before booking, as the biography does not list specific online or in-person options. Online therapy can make it easier to fit sessions into a busy life, allowing shorter check-ins or conversations without travel. It also lets people choose settings that reduce background noise and choose whether to use video or another communication style, depending on what suits them practically.